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A Day in the Life of...Head Start Counsellor, Maya

We talk to Click Therapies Counsellor, Maya, to find about more about her role within Head Start


Maya joined WWTW as an online therapy provider with Click Therapies in September 2019 and is based in the Nottinghamshire region. She is an accredited Counsellor & Psychotherapist, EMDR Practitioner and Equine Facilitated Psychotherapist, and has practiced for more than 20 years. As an Italian immigrant, with a Rastafarian spiritual belief, Maya has extensive experience in supporting clients from all backgrounds with a particular interest in supporting clients from the BAME and LGBTQ+ communities.

What is the Head Start Programme?

Head Start provides 1-2-1 private therapy for ex-service personnel with mild to moderate mental health difficulties such as depression, anxiety, PTSD and adjustment disorder. Therapy is provided via face-to-face and digital sessions. Evidence-based talking therapies including cognitive behavioural therapy (CBT) and Eye Movement Desensitisation Reprocessing (EMDR) are delivered by accredited private therapists within the ex-service personnel’s local community.

What is the value of the support you provide? 

My role within Click Therapies is to provide online therapeutic interventions and support all clients, including veterans referred by Walking With The Wounded. When clients are first referred to me, I will contact the client to set up a first appointment and assessment. Before the clients are referred to me, Head Start will have carried out a phone consultation to assess their needs, availability and readiness to start therapy with Click Therapies. During our initial appointment we will explore their life’s difficulties and decide which best therapeutic intervention might meet their needs. Unless there are specific needs, after that first appointment we will schedule weekly sessions. The number of sessions available to a client is agreed by Head Start. 

What does a typical session look like?

Sessions are centred on client’s needs and directed by their immediate difficulties. For some clients, Counselling/Psychotherapy might be what is needed. If so, therapy will offer them an opportunity to explore their present/past/future difficulties and find the solutions that fit their needs. If a client is affected by PTSD, Eye Movement Desensitization and Reprocessing (EMDR) might be the best therapeutic intervention. EMDR is a proven modality that is also used in the NHS and has been Charity Reg.No: 1153497 (SC047760 in Scotland) www.wwtw.org.uk extensively researched in the field of PTSD. Sometimes sessions can also be an opportunity to explore ways of managing thoughts and feelings so that a client could feel less overwhelmed.

What do the ex-servicemen and women you support struggle with?

Whilst each person will have their unique difficulties, I often encounter similar themes with veterans; PTSD, anxiety and depression, substance addiction, anger and becoming easily irritable, relationship difficulties, work challenges, a low sense of self and self-esteem and isolation are all common. 

What are you most proud of in this role?

For me, being part of someone’s journey is a privilege. Being entrusted with someone’s inner thoughts, feelings and trust feels important. Every time a client experiences a positive change in their circumstances it is a step closer to living a full life to its potential. A life filled with choices, where hopefully trauma is no longer controlling their life but becomes both wisdom and knowledge. 

And lastly, what is a focus for you in the role in the future? 

As an Equine Facilitated Psychotherapist (EFP) my hope is that WWTW will be able to provide this service around the UK. EFP is a well proven therapeutic intervention in the trauma sector. The connection and work with the horses can be healing and empowering. 


If you are interested in whether Head Start can help you please contact a member of the Head Start team on: 01263 863 906  or headstart@wwtw.org.uk