Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) About this Policy

Walking With The Wounded (WWTW) takes the privacy of our beneficiaries, supporters and volunteers very seriously. This policy and statement states how we collect data, how the data is stored how it is used and how those who give us their details can request that their data is used by Walking With The Wounded

(2) How do we collect information?

We collect personal information from anyone who visits our website, enquires about our activities using our online forms, sends or receives an email, makes a donation to the Charity, asks a question or provides us with personal information.

(3) What information do we collect?

The personal information we collect could include name, postal address, email address, date of birth, telephone number and payment card details. We may also collect sensitive, information from beneficiaries who are engaged with one of our programmes (see ‘Walking With The Wounded Programmes’ below).

We also gather general information about the use of our website such as which pages are visited the most, and which services, events or facilities are of most interest. We may use this information to make improvements to our website and ensure it delivers the best service for our users.

Wherever possible, information is anonymised to prevent the identification of individual visitors to our website. Please see below for information regarding cookie usage.

(4) How is the information used?

We will use your personal information for administrative purposes and to:

·        Deal with your enquiries, requests and comments

·        Provide information about our programmes and services

·        Advise on our Fundraising activities

·        Contact you to promote our services and activities

·        Personalise our services

·        Administer orders placed in the Charity shop

·        Profile usage so we can offer our supporters products that are relevant to them

If you complete one of our online forms we may use this information to contact you even if you do not submit the form. We will only do this to see if we can help with any problems you may be experiencing with the online process.

We may need to share your information with our partners and associated stakeholders for the purposes described above.

(5) Walking With The Wounded Programmes

If you receive support from a Walking With The Wounded Programme you may be required to provide information that is personal to you.

This information will only be used for the purposes of dealing with your enquiry, quality monitoring and evaluating the services we provide.

Walking With The Wounded will not pass on your details to anyone else without your consent except in exceptional circumstances, including compliance with the law. This could include, but is not restricted to, anyone contacting the charity to report abuse; serious self-harm; anyone expressing an intention to harm someone else or any matter regarding national security.

(6) Your consent

Walking With The Wounded will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your preferences by contacting us (contact details at the end of this policy).

(7) Walking With The Wounded Privacy Statement

Walking With The Wounded is fully committed to compliance with the Data Protection Act 1998 and has a legal duty to protect any information we collect from you. In summary, Walking With The Wounded will:

·        Only use your personal information for the purpose for which we collect it

·        Only collect the information that is actually needed

·        Only share your personal information with those who need to see it to do their jobs

·        Only pass your personal information on to any other organisation with your consent unless we are required to do so by law (see above)

·        Only retain your personal information for as long as it is required for the purpose it was collected

·        Where necessary, keep your information up to date

·        Protect your information from unauthorised or accidental disclosure

·        Provide you with a copy of your personal information on request (please see the section below on access rights and requests)

·        Correct any inaccurate information as soon as possible

(8) Access Rights and Requests

All individuals have the right to see what personal information is held about them. Subject access requests must be submitted in writing. Please contact us to request a copy of the Access Rights and Request form (contact details at the end of this policy). Walking With The Wounded reserves the right to make a small charge to cover administrative costs of requests received.

(9) Right to prevent the processing of your personal information

You can object to Walking With The Wounded processing your personal information if it is likely to cause, or is causing you, damage or distress. Such a request must be made in writing and you must give details of why the processing of your information is having this effect (contact details can be found at the end of this policy).

(10) How is your personal information protected?

We use a secure server when you make a donation or payment via our website and take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date. We will ensure that your personal information is kept only for as long as is necessary for the purposes which it was collected and is securely destroyed in accordance with our Records Management policy.

(11) Do we share personal information with external parties?

We do not share or sell donor details with other third sector charities or third parties.

Walking With The Wounded will only disclose information when required to do so: by law; where there is a Safeguarding risk; if the disclosure is necessary for the purposes of national security; criminal investigation; HMRC;  or we have received your consent.

We will not sell any information about your web browsing activity.

(12) Cookie Usage

A cookie is a small piece of information sent by a web server (e.g. website) to a web browser (an individual), which enables the server to collect information from the browser.

Cookies can help web browsers (individuals) have a better experience as they allow web servers (websites) to understand which areas are of particular interest (e.g. by using Google analytics)

Our cookies are not used to identify you personally. Cookies collect anonymous information on the pages visited. We do not use advertising cookies. Most browsers allow you to turn off cookies, however by turning cookies off you may restrict your use of our website.

When you first visit our website you are given the opportunity to opt-out of cookies but please be aware that this may restrict the use of our website.

(13) Trademarks and copyright

The Walking With The Wounded website contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including names, images and logos are owned by Walking With The Wounded unless otherwise stated. All rights are reserved.

You are responsible for complying with all applicable copyright laws. Walking With The Wounded permits you to make copies of information on the Walking With The Wounded website as necessary and you may take a print of such information for your personal as is reasonable for private purposes. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark logo patent right or copyright of Walking With The Wounded.

(14) Your consent

By providing us with your personal information, including sensitive information, you consent to the collection and use of this information in accordance with the purposes described in this policy.

(15) Other websites

The Walking With The Wounded website may contain links to other websites/organisations that are beyond our control and not covered by this Privacy Policy. Walking With The Wounded is not responsible for the privacy practices of these other websites and you are requested to read their privacy policies carefully.

(16) Changes and Amendments

If your personal details change, please help up to keep your information up to date by contacting us at

This Privacy Statement may be reviewed when required and where appropriate. If we do so, the revised privacy statement will be available on our website. By continuing to use our website you will be deemed to have accepted such changes.

(17) Questions

If you have any questions about our Privacy policy please contact:

Data Officer

Walking With The Wounded

Stody Hall Barns


Melton Constable

Norfolk NR24 2ED

Tel: 01263 863900